Summary
In this episode of From Leads to Leases, host Jerry Vinci speaks with Benjamin Exstrom, Senior Vice President of IT at Sinceri Senior Living, about the critical role of AI governance in the senior living industry. They discuss the importance of understanding the difference between automation and AI, the challenges of balancing innovation with compliance, and the need to modernize outdated technology infrastructure. Benjamin shares insights on managing IT support across generations, the role of robotics, and the impact of quantum computing on cybersecurity. The conversation emphasizes a people-first approach to technology and the potential for innovation to enhance employee retention in the healthcare space.
Takeaways
- AI governance is more important than AI capability.
- Automation is a subset of AI, not the same.
- Balancing innovation with compliance is a major challenge.
- Tech is now a necessary capital investment.
- Managing IT support is often invisible labor.
- Robots can help fill workforce gaps but require oversight.
- There’s a significant gap in mid-level IT talent.
- Quantum computing will
- revolutionize encryption methods.
- A people-first approach to tech is essential.
- Innovation can lead to improved employee retention.
Learn More
Connect with Benjamin Exstrom on LinkedIn
Learn more about Sinceri Senior Living
